POLAR Integrated Solutions answered the call from the Royal Society of Medicine and Electrosonic to overhaul and streamline multiple Biamp installations to work efficiently as a single entity.
Given that the Society’s purpose is the further education of medical professionals, much of its work revolves around conferences and meetings. High-quality AV provision is an essential part of delivering not only the Society’s own activities but also those of other corporate bodies who hire its facilities.
External hire accounts for around 40% of activity at the Society’s conferencing rooms, delivering essential revenues that help support its own academic work. Last year the RSM’s technical team made an evaluation of their facilities and concluded that their systems, although all comprising cutting-edge and high-quality products, could be deployed much more efficiently. AV manager Kevin McLoughlin contacted the POLAR integrated Solutions Team with a view to advising on and overseeing the complete recommissioning of its existing systems, located in multiple spaces at its 1, Wimpole St facility.
The system in situ consisted of 1 x Biamp Tesira SERVER, 7 x Biamp Tesira SERVER-IO, 2 x Tesira FORTE CI, 2 x Tesira FORTE AI, 1 x Biamp Tesira EX-MOD expander, 3 x Tesira TEC-1 control devices, 4 x Netgear GS724T AVB Tv4 AVB switches and 3 x Revolabs Executive Elite 8-channel wireless microphone systems.
After the initial contact, POLAR’s Technical Support Manager, Darren Stratford eventually spent two weeks at the RSM’s facilities. He takes up the story: “The RSM has hosted Tesira hardware for a number of years and in the past, we’ve directly supported a number of integrators and the end-user in respect of issues surrounding implementation, configuration and fault finding. At the heart of the matter was the fact that the system’s topology had become challenging, consisting as it did of multiple installations that had added functionality over the course of time.
“The fluidity of its overall configuration had become clouded by the additional implementations, rendering it hard to follow and difficult to fault find – even when you’re used to supporting Tesira every day of the week! As more functionality was appended, so the difficulty of obtaining information necessary to rectify problems, increased. We discussed how best to overcome the issues with Kevin and Electrosonic, one of the RSM’s integrators and it became clear that the system required a complete overhaul in respect of its configuration and topology.”
Stratford continued: “The scope of works that fell under POLAR’s responsibility was to provide an AVB network topology re-design and to reprogram, configure and commission the entire system from scratch. This was a real challenge in that there was no real ‘specification’ or ‘required functionality’ document to work from, as is commonly the case. I determined that the best way forward was to sit down with Kevin and his team who use the system every day and really get an understanding of how they use the system, what functionality they would like to retain from the old configuration and the additional functionality they would like to see.”
The greatest challenge involved troubleshooting potential networking and patching faults. The AVB network was re-configured from scratch, many of the switches having serious configuration errors within them. Once these were resolved there were problems surrounding what appeared to be LAN uplink traffic being introduced to the AVB network and causing sporadic issues. Working closely with the client was key to resolving the problems as Stratford explains:
“In situations like this, it’s always important to understand exactly what is happening on the network at any given time. Dependent on the client, this can sometimes be time-consuming without any assistance from network administrators. It’s also a huge potential source for red herrings which can lead you astray. However, working alongside the RSM team I was able to request any specific information we needed and so managed, eventually, to overcome all the issues.”
With its configuration following a much more logical structure, RSM now enjoys a fully functional, single complete system, where previously there had effectively been three independently configured systems and networks. Very positive feedback from its users reference the fact that the system is easier to use and control and that any faults arising are easier to trace. The re-commissioning of the system at the RSM is the perfect illustration of how POLAR’s efforts to form strong relationships with integrators and also significantly, end users, adds a great deal of value to its position as a highly respected distributor.
Kevin McLoughlin, the RSM’s AV Manager concluded: “The work undertaken by POLAR at the RSM was invaluable. We were able to have a very constructive on-site dialogue with Darren about the issues we were having and supply any feedback he required to progress. We now have a streamlined system that is straightforward to operate and troubleshoot. There is no doubt that the success of this project reflects the value of our relationship as an end user with POLAR’s integrated solutions team – the work was completed in a comparatively short space of time and the level of Darren’s expertise is amply illustrated by the excellent outcome.”