Stumpfl is reaffirming its commitment to its partners and their projects with the significant investment into service and project support teams at the company’s new campus located at its global headquarters in Wallern, Austria.
AV Stumpfl is already well known for its premium level of service and support for its partners and in addition, audio visual Stumpfl is offering the following support packages to clients:
Customers can back up a whole project safely and securely stored at AV Stumpfl. Prompt retrieval means that should something go wrong on site, a running solution can be restored within the shortest time frame possible.
Remote service package
Service is available seven days a week from 08:00 to 22:00 Central European time with the exception of 24 – 26 December. 24-hour response email, telephone and remote support is guaranteed.
Servers and other hardware products from AV Stumpfl are now available with an extended warranty of up to five years.
Software maintenance contract
A software maintenance contract can be provided at the client request. Minor updates to software are provided free of charge.
On-site service contracts
Beyond installation planning, design assistance, installation support and training, an AV Stumpfl expert service engineer can be dispatched to travel on-site within 48 hours on a contractual project for complex or larger projects, anywhere in the world.
“These service enhancements are about meeting the needs of our partners and customers. Service is firmly integrated into our partner program because, as all of our products must meet a certain technical standard, so all of our partners should have the same level of dedicated support when those products are released,” added Oliver Hauser, Head of Project Management and Service at AV Stumpfl.